Returns

All returns must be authorised in writing. Please contact us by email at returns@things4myhome.com with your reason for requesting a return, refund or a replacement, plus your name, postcode, the order ID and the item name.

Important: it is not possible for customers to return items in person at any of our premises.

Change of Mind: 30 Day Money Back Guarantee

  1. Things4MyHome.com offers a 30 Day Money Back Guarantee if you change your mind about any of our products.
  2. Unwanted items must be returned within 30 days of the date of delivery.
  3. Under the UK Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund by informing us in writing within 14 days of receipt of the goods. Where applicable, this refund will include our standard delivery charge you paid at the time of order.
    If you chose to pay for a non-standard postage option, such as an express or premium delivery service or for delivery to a geographical or non-mainland location that incurs an additional postage cost then this cost is not refundable.  
  4. The buyer will pay all carriage charges incurred to return unwanted products to Things4MyHome.com.
  5. If you inform us in writing after 14 days (and return the goods within 30 days of receipt) we will refund the cost of the order minus the original carriage costs we incurred. In the case of items purchased with free postage, the cost of the original carriage paid by Things4MyHome.com will be deducted, as this is a direct cost to us.
    Please contact us if you require more information about carriage charges.
    • UK Deliveries
      • For small and lightweight items carriage costs vary from £3.90 to £7.45 depending on the parcel's weight.
      • For large, long or heavy parcels carriage costs vary from £6.00 - £15.00 depending on the size and weight of the parcel.
      • These postage costs are applicable to mainland UK deliveries only and different charges and surcharges may apply for other non-mainland locations.
    • International Deliveries
      • Carriage costs vary from £14.50 to £30.00 depending on the destination country.
  6. Authorised goods returns must be received by us within 30 days of the original delivery date. Goods received outside this timeframe will not be eligible for refund.
  7. All goods must be returned to us in their original undamaged retail packaging (including retail boxes, plastic bags, cardboard inserts, etc.). Please ensure that goods are repackaged exactly as received.
    Goods must be in a new, re-saleable condition, unused and complete with all component parts, accessories, free gifts, instructions, packaging, etc.
    Please also include your original invoice or delivery note.
  8. All returned goods are fully inspected, and if they do not meet these conditions, they will not be eligible for a refund.
  9. Where possible, please reuse the original outer carton or packaging.
  10. When returning goods to us we advise you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
  11. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check your returned goods to ensure that all conditions have been met.

Cancellation of Order

  1. Please contact us by email at returns@things4myhome.com as soon as possible notifying us of your wish to cancel your order with your reason, plus your name, postcode, the order ID and the item name.
  2. If the goods have not yet been dispatched we will cancel your order and refund your payment in full.
  3. If your order has already been dispatched, you will need to wait until the order is delivered to you and then return it to us within 30 days of the date of delivery.
  4. The buyer will pay all carriage charges incurred to return the cancelled order to Things4MyHome.com.
  5. All goods must be returned to us in their original sealed outer and inner packaging and retail packaging in a new, re-saleable condition, unused and complete with all accessories, instructions, packaging, etc. Include your original invoice or delivery note.
  6. All returned goods are fully inspected, and if they do not meet these conditions, they will not be eligible for a refund.
  7. When returning goods to us we advise you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
  8. Approved refunds, minus the cost of our original delivery charge, will be processed and issued via the original method of payment no later than 7 working days after we receive and check your returned goods to ensure that all conditions have been met.

Incorrect Goods

  1. If we have sent you an incorrect product, we will exchange the product at our expense or refund the original payment.
  2. Please contact us by email at returns@things4myhome.com within 36 hours of delivery describing the incorrect item you have received, including any product codes on the packaging. Please include your name, postcode, the order ID and the name of the item purchased.
  3. We also require you to include a digital photo(s) of the incorrect item(s) and the retail packaging. We may also require a photo of the delivery note and outer packaging in some cases.

Goods Damaged in Transit

  1. Please immediately check your goods on receipt of delivery. If items do arrive damaged or broken during transit, please let us know in writing within 24 hours of delivery. We are not able to claim for damage from a courier if this time elapses. If you do not inform us within 24 hours of delivery, then we will have no liability for items said to be damaged on delivery.
  2. If the outer packaging is visibly damaged on receipt, either refuse the delivery or you must clearly state damaged on the courier's delivery note when signing for the goods. Otherwise, we are not able to claim for damage from a courier and we will not take responsibility for items with damaged outer packaging if this is the case.
  3. Please contact us by email at returns@things4myhome.com within 24 hours of delivery with a detailed description of the damage to the outer packaging as well as to the contents inside, plus your name, the order ID, the item description and a daytime contact telephone number.
    We also require you to include clear digital photos of the outer packaging, retail packaging and the contents which clearly depict the damage. Without this written information and photographic evidence of damage, we will not be able to process a refund or exchange.
  4. Please do not return goods to us unless we have given you authorisation to do so. Without a written authorisation from us, we will not be liable to refund any carriage costs incurred by you in returning goods to us.
  5. On a case by case basis we may provide a full refund or an exchange without requiring the damaged goods to be returned. We will notify you in writing of our decision.
  6. If we do make an authorised request for the damaged goods to be returned to us, we will reimburse your reasonable cost of returning any item(s) to us (please provide a receipt / proof of purchase) so long as your cost for the return carriage does not exceed the cost of the original carriage we paid to send the item to you.
  7. When returning goods to us please ensure you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
  8. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check the described damage on the returned goods.
  9. Approved exchanges will be dispatched no later than two working days after we receive and check the described damage on the returned goods.

Faulty Goods

  1. Please check your goods on receipt of delivery. If an item proves to have a manufacturing fault, a factory defect or a missing element or part, please let us know in writing within 36 hours of delivery.
  2. Contact us by email at returns@things4myhome.com with a detailed description of the fault, defect or missing part, plus your name, the order ID, the item description and a daytime contact telephone number.
    We also require you to include digital photos of the contents which clearly depict any fault or defect described. Without this written information and photographic evidence (where applicable) of faults/defects, we will not be able to process a refund or exchange.
    Note: Depending on the fault or defect described we may also request photos of the retail and outer packaging.
  3. Please do not return goods to us unless we have given you authorisation to do so. Without a written authorisation from us, we will not be liable to refund any carriage costs incurred by you in returning goods to us.
  4.  On a case by case basis we may provide a full refund or an exchange without requiring the faulty goods to be returned. We will notify you in writing of our decision.
  5. If we do make an authorised request for the faulty goods to be returned to us, we will reimburse your reasonable cost of returning any item(s) to us (please provide a receipt / proof of purchase) so long as your cost for the return carriage does not exceed the cost of the original carriage we paid to send the item to you.
  6. When returning goods to us please ensure you obtain a proof of postage/courier receipt and tracking information. Returned goods remain your responsibility until they reach us. We cannot be held responsible for returned goods lost or damaged in transit.
  7. Approved refunds will be processed and issued via the original method of payment no later than 7 working days after we receive and check for the described fault(s) on the returned goods.
  8. Approved exchanges will be dispatched no later than two working days after we receive and check for the described fault(s) on the returned goods.
  9. Missing, spare or replaceable parts: if a part is missing or faulty and is replaceable by the manufacturer then we will liaise directly with the manufacturer to obtain the required part for you.


Under Warranty/Guarantee Issues

If an item under warranty or guarantee develops a fault or other issue please contact us or the manufacturer
Things4MyHome.com is an authorised retailer for a number of different manufacturers and suppliers, who each have their own warranty and guarantee processes.
In some cases, Things4MyHome.com handles warranty issues during the first year only and the manufacturer handles issues for any applicable remaining time period after this. In other cases, the supplier or manufacturer may handle all warranty claims directly. We will advise you of the procedure for your particular product when you contact us.

Full Terms and Conditions.